Privacy Policy

At EleKidz, your privacy and trust mean everything to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or connect with us through our Family Care space.

 

1. Information We Collect

We may collect personal information when you:

  • Browse our site
  • Make a purchase
  • Fill out a form
  • Contact us directly
  • Share your experiences through Family Care

This can include your name, email, shipping and billing addresses, phone number, and payment details. We may also collect non-identifiable information such as your IP address, browser type, and usage patterns to improve our services.

 

 

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you regarding support or order updates
  • Improve our website and customer experience
  • Send helpful content, promotions, or product news (only with your consent)
  • Respectfully listen and respond to any stories or concerns you share with us

 

 

3. Family Care – Safe, Private, and Respectful

We deeply value the trust you place in us when sharing personal stories or parenting challenges through our Family Care platform.

Please rest assured:

  • Your shared experiences, messages, or questions remain completely private.
  • We do not share or publish your stories without clear written permission.
  • This space is designed as a safe and caring environment where your voice is heard with empathy and confidentiality.

 

 

4. Sharing Your Information

We never sell your personal information. We only share limited details with secure third-party services (like Shopify, payment processors, and shipping partners) to operate and fulfill orders safely and efficiently.

 

 

5. Cookies

Our website uses cookies to enhance your browsing experience, remember preferences, and analyze site traffic. You can adjust your cookie preferences at any time through your browser settings.

 

 

6. Your Rights

You have full control over your personal data. You may request to access, correct, or delete your data at any time by contacting us at hello@elekidz.ca. You may also opt out of promotional communications using the unsubscribe link in our emails.

 

 

7. Data Security

We use industry-standard encryption and security practices to protect your information. Our team limits access to personal data and only uses it for the intended purpose.

 

 

8. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be available on our website with the updated effective date.

 

 

Contact Us

If you have questions about your personal information, privacy, or anything shared through Family Care, we’re here to help.

Please reach out to us at hello@elekidz.ca – we’d love to hear from you and we’re committed to keeping your trust.