Terms and Conditions
Welcome to Elekidz! These Terms of Service govern your use of our website and services. By visiting or purchasing from our site, you agree to follow these terms. Please read them carefully.
1. Overview
Elekidz is an online store offering thoughtfully designed children’s products. These terms apply to all visitors, customers, and users of our site.
2. Eligibility
You must be at least 18 years old to make a purchase on our website. By using this site, you confirm that you meet this requirement or are using it with permission from a parent or guardian.
3. Orders and Payments
All prices are listed in Canadian Dollars (CAD). When you place an order:
- You agree that all information provided is accurate and complete
- You authorize us to charge your payment method
- Orders are subject to product availability and confirmation
We reserve the right to cancel any order due to pricing errors, inventory issues, or suspected fraud.
4. Shipping and Returns
We currently ship within Canada via Canada Post and UPS.
Please review your shipping and billing addresses carefully before placing your order.
- You may request order cancellation within 24 hours by emailing hello@elekidz.ca
- Once an order is processed and a tracking number is provided, it cannot be cancelled
- Return shipping is at the customer’s expense, and refunds are issued in the form of store credit
For more details, please refer to our Shipping & Returns policy.
5. Product Use and Safety
All products sold by Elekidz are carefully selected and tested to ensure safety and quality. However:
- Always supervise young children during product use
- Follow product care instructions
- Discontinue use if damaged
EleKidz is not responsible for misuse or unsupervised use of any product.
6. Intellectual Property
All content on our website—including logos, product images, designs, and text—is the property of Elekidz and protected by copyright laws. You may not use or reproduce any part of this site without our written permission.
7. Privacy and Family Care
We are committed to protecting your privacy. Please review our Privacy Policy to learn how your information is collected, used, and safeguarded.
If you choose to share stories or concerns through our Family Care platform, please rest assured that your experiences will remain completely private and never shared without your consent.
8. Limitation of Liability
Elekidz is not liable for any direct, indirect, incidental, or consequential damages that may result from your use of our products or website.
9. Changes to Terms
We may update these Terms of Service from time to time. Continued use of our website after changes implies your acceptance of the updated terms.
10. Contact Us
If you have any questions about these terms, please email us at hello@elekidz.ca. We’re always happy to help.